Events Operations Manager, OF LORDS

Events Operations Manager, HOUSE OF LORDS

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We are looking for an Events Operations Manager to join our Catering and Retail Services Office at the House of Lords. This role is pivotal in ensuring the efficient planning, execution, and operational success of all events while overseeing the administrative team to deliver exceptional service and customer satisfaction.

As the Events Operations Manager, you will be responsible for coordinating multiple teams, driving operational excellence, and implementing best practices to ensure all catering and event operations run smoothly, on time, and within budget. This role requires a strong willingness to be actively involved in the on‑ground delivery of events, particularly during peak periods, and to maintain strong relationships with qq彩票 clients, stakeholders, and suppliers while building and leading a collaborative, high‑performing team.

• Identify opportunities to innovate and improve event operations and administrative functions.
• Implementrens technology or tools to optimise workflows and streamline communication between departments.
• Stay updated on industry trends, emerging technologies, and customer preferences to keep the business competitive.
• Undertake other reasonable job‑related assignments, including covering other posts both supervisory and operational when required.
• Ensure that House policies and procedures in respect of fire, health and safety, including manual handling and food hygiene, are complied with.
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• Attend departmental meetings as required.
• Attend weekly event team briefing for future week’s events.
• Attend mandatory and other training as required.
• Involvement in the recruitment process.
• Arrange cover for staff absences, ensuring that overtime work is evenly distributed and sufficient weekend is provided when required.

If this sounds like something you would like to hear more about, please apply below.

• Proven experience in managing large‑scale catering operations, events, or hospitality businesses.
• Willingness and ability to take a hands‑on role in the operational delivery of events.
• Strong leadership and team management skills.
• Excellent organisational and time‑management abilities.
• Outstanding communication and interpersonal skills.
• Proven excellence in customer service.