General Manager

Overview

City of London — We’re seeking an experienced and motivated General Manager to take full operational responsibility for a new, landmark mixed-use building in the heart of the City. Comprising over 400,000 sq ft of premium office space, ground-floor retail, a public terrace, and multiple private terraces, this landmark asset represents one of London’s most exciting commercial destinations.

Base pay range — This range is provided by Hamilton Rowe Recruitment Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Build and manage a high-performing on-site team to deliver exceptional service standards to occupiers and visitors.
• Develop and maintain strong relationships with tenants, retailers, and key stakeholders.
• Oversee financial management including budgets, service charge, and cost control.
• Drive ESG, sustainability, and wellness initiatives in line with the building’s premium positioning.
• Ensure full compliance with statutory, health and safety, and environmental obligations.
• Champion innovation, technology, and best-in-class operations to enhance occupier experience.

• Proven track record managing large-scale, mixed-use or high-profile commercial buildings (200,000 sq ft+).
• Strong leadership and people management skills with the ability to motivate and inspire multidisciplinary teams.
• Experienced in managing complex service delivery during mobilisation and steady-state phases.
• Excellent stakeholder management and communication skills at all levels.
• Commercially astute with robust financial and operational understanding.
• Passionate about delivering exceptional customer experience and operational excellence.

• Mid-Senior level

• Full-time

• Customer Service

• Facilities Services

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