Workplace Team Leader

Workplace Team Leader

Department: Ampa Group Services - Chief Operating Office - Work Place Management - Buildings - 9412

Employment Type: Permanent - Full Time

Location: London

Reporting To: Susanna Ofei-Kwatia

Workplace Team Leader

Location: London, The Shard (with weekly Milton Keynes visits)

Working Hours: 37 hours per week between 07:00–19:00

Reporting to: Workplace Regional Manager

About the role:

An incredible opportunity to take charge of workplace operations in one of the UK’s most iconic buildings – The Shard – while supporting our wider regional team. The role demands a confident, resilient, and high‑energy professional with a strong background in professional services. Someone who loves leading diverse teams, driving service excellence, and shaping an outstanding workplace experience.

To lead the Workplace and Document Services functions ensuring that the services provided are of a high quality in terms of effectiveness, efficiency and best value and in the provision of an appropriate and professional service to within agreed service levels across the specified locations. Ensure an appropriate and professional service; providing a safe, comfortable and operational working environment for our people, visitors and clients.

A leader and someone who takes accountability and encourages this in others, a finisher/completer, this role is an advocate for development across the wider team, leading by example and supporting managers in translating strategic plans into successful operational outcomes. Coaching and directing as needed and communicating clearly and often, it acts as an agent for change, making the workplace a great place to be, putting our people at the center to deliver the best processes in the right place at the right time.

• Build strong relationships across the business to understand needs and deliver an exceptional, professional service.
• Ensure all requests, enquiries, and workspace standards are delivered to high service levels.
• Liaising with Internal events team to support all managed and non-managed events at locations of responsibility.
• Maintain excellent housekeeping and a welcoming, high‑quality environment for all building users.
• Oversee visitor management processes, ensuring compliance and exceptional first impressions.
• Supporting appropriate objectives and strategies with the Regional Workplace Managers to deliver an outstanding service.

• Lead day‑to‑day operational delivery across Workplace services, including reception, meeting suites, catering, cleaning, vending, and document services – liaising with The Shard onsite teams for any building/service‑related matters.
• Manage and review SLAs, drive continuous improvement, and ensure value for money.
• Oversee contractor performance, reporting, and relationship management.
• Supervise external contractors and building management teams as required.

• Own OPEX and CAPEX budgets, ensuring accurate forecasting and tight cost control.
• Lead and support operational projects, ensuring timely and on‑budget delivery.

• Maintain and update Business Continuity information.
• Support emergency planning and incident recovery.
• Ensure health & safety compliance, including contractor management, risk assessments, and statutory requirements.
• Act as Fire Warden and First Aid lead where required.

• Oversee reception, meeting suites, security, catering, cleaning, vending, and post/print/reprographics services.
• Support document production, digital mailroom, scanning, electronic bundles, and paper‑lite initiatives.
• Ensure effective printer/scanner fleet management.
• Manage meeting room and car park bookings within relevant systems, ensuring SLA compliance.

• Partner with senior leaders on accommodation planning and office moves.
• Coordinate reorganisations and space changes with internal teams and external contractors.
• Emergency Procedures
• Maintain fire safety systems and lead emergency evacuation processes.
• Manage out‑of‑hours on‑call response.

• Lead,…