Facilities Operations Manager

Facilities Operations Manager – London

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.

Join us as we empower tomorrow’s world at work.

Our Building Operations team is an integral part of our business with the mission to enable our members to create their life’s work. As a Facilities Operations Manager you’ll be responsible and accountable for the ownership and management of operational standards, budget, KPIs & NPS scores in your allocated portfolio in London. You will have a proactive approach to Operational Standards, Safety, Communication and Cost Management.

This role will include travel throughout London to meet business needs.

In this role, you’ll have responsibilities for the following:

• Attend M  meetings with each vendor, with the support of the Facilities Contract Manager, reviewing performance, footfall, ticket completion, budget vs spend.
• Review and manage the PPM planners, ensuring all legal compliance is achieved and the document management policy is adhered to, ensuring corrective actions are completed in a timely manner.
• Ensure all works are completed in a safe and controlled manner adhering to best practice.
• Support the Facilities Contract Manager with the management of the service contractors and agreed SLAs with Cleaning, M&E, Pest Control, Waste, Hygiene Services, etc.
• Have full ownership of Salesforce tickets for your portfolio, ensuring reactive tickets are managed within the allocated Service Level Agreements.
• Communicate forecasted changes to layouts, footfall, standards with vendors to prevent disruption to members & NPS.

• Support the Community Team with management of 3rd party vendors to push building standards and ensure continuous feedback to drive operational excellence and vendor performance.
• Work with Community Team & Area Directors to have continuous improvement NPS in your portfolio & NPS recovery plans, where targets are not being exceeded.
• Provide a first class level of support for the Community Team, responding to requests in a structured and supportive manner.
• Ensure clear lines of communication with the Community Managers relating to all applicable projects.
• Work closely with the Community Teams in each building to ensure they are taking a proactive approach to resolving trending/common issues.

• Work closely with the Operations Director to ensure accurate budgeting and forecasting of Capital Expenditure.
• Manage and control the Operational Expenditure budgets for your portfolio, accountable for all spend within this portfolio.
• Provide a detailed monthly review of spend vs budget and P&L in M  Presentations.
• Provide the Operations Director with budgeting & forecasting of the Opex cost lines for your portfolio.
• Manage costs & supplies with vendors.
• Raise Purchase Orders, Change Orders, invoice approval.

• Conduct a minimum of 2 operational audits in each of your buildings annually, own all actions and complete within deadline.
• Work closely with H&S Manager for UKI to drive compliance for your portfolio & the business.
• Take a proactive approach towards your own development in line with H&S.
• Plan, attend and own actions for FRA, WRA & H&S audits.
• Plan and attend Fire Drills, owning follow up actions within deadline. About You
  • University level Degree in Facility Management, Project Management or related field.
  • Minimum of 3-5 years of experience in facilities or property management operations, ideally across multiple buildings. Experience in co‑working, commercial real estate, hospitality, or multi‑site retail is highly valued.
  • An understanding of local fire and workplace safety regulations and ideally hold an IOSH or NEBOSH (or equivalent) certification.
  • Experience in managing OPEX and CAPEX budgets with proven ability to forecast, control costs, and…