Field Service Technician

Overview

As a Maintenance Technician, you will be responsible for the upkeep and repair of client equipment across Cubic-maintained assets. Your primary goal is to ensure devices are restored to full operational status and maintained to the highest standards, while meeting contractual Service Level Agreements (SLAs).

This role offers the opportunity to work with cutting-edge technologies in the transportation sector, including automated fare collection and contactless payment solutions. Continuous training and development will support your growth into a subject matter expert in this dynamic field.

• Perform routine and preventative maintenance on Cubic devices.
• Respond promptly to faults and carry out repairs following defined procedures to maximize reliability and uptime.
• Adhere to the Minimum Call Procedure (MCP) during all maintenance activities.
• Minimize device downtime in line with contractual obligations.
• Participate in training and development programs to enhance skills and performance.
• Accurately report maintenance activities and complete administrative tasks (e.g., timesheets, Workday updates, vehicle checks).
• Support Maintenance Team Leaders and Field Services Managers as needed.
• Ensure compliance with health and safety regulations and customer requirements.
• Actively contribute to team meetings and initiatives.
• Assist with inventory checks and manage parts collection/delivery from store locations.
• Work within a defined shift pattern.
• Uphold Cubic’s values and comply with all company policies, including Code of Conduct, Quality, Security, and Health & Safety standards.
• Perform additional duties as reasonably assigned by your Line or Department Manager.

• HND, City & Guilds, or equivalent qualification in Electronic or Mechanical Engineering.
• Proven hands-on experience in equipment maintenance.
• Strong mechanical, electrical, or electronic aptitude.
• Basic understanding of network systems.
• Proficiency in using PCs.
• Full UK Driving Licence.
• Ability to work effectively in a team environment.

• Experience working under SLA-driven contracts.
• Basic knowledge of fibre optics.
• Proficiency in Microsoft Office.
• Experience with minor civil works.
• Bachelor’s degree in Engineering.

Monday - Friday 7.5 hours per day

Employee

• Entry level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting