Case Officer

About the Job

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Role | Case Officer

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Areas | Regulatory casework, investigations, stakeholder liaison

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Based | London

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Remote | Hybrid

Hi 👋

Our client is a highly respected professional regulatory organisation seeking a dedicated and detail-focused Case Officer to join its casework team.

This is a key role responsible for managing a caseload of regulatory matters, supporting investigations, and ensuring cases are progressed fairly, efficiently and in line with statutory requirements.

• Manage a caseload of regulatory cases from referral through to conclusion.
• Act as the main point of contact for professionals, complainants, employers and other stakeholders.
• Gather, analyse and assess information and evidence in line with regulatory procedures.
• Draft correspondence, reports and case summaries for internal and external use.
• Prepare case documentation for internal decision-making panels and hearings.
• Liaise with legal advisers, panel members and external parties as required.
• Ensure all casework is conducted in accordance with legislation, policies and internal service standards.
• Maintain accurate records and case management systems.
• Identify risks, issues or delays and elevate appropriately.
• Contribute to service improvement and quality assurance initiatives.

• Experience in a casework, investigations or regulatory environment.
• Strong written communication skills, with the ability to draft clear and professional correspondence and reports.
• Excellent organisational skills and the ability to manage competing deadlines.
• High level of attention to detail and accuracy.
• Ability to analyse complex information and make balanced, evidence-based decisions.
• Confident communicator with the ability to engage sensitively with a wide range of stakeholders.
• Strong IT skills, including experience using case management systems or databases.
• Ability to work independently while contributing effectively within a team.

• Experience working within a professional regulator, membership body or public sector organisation.
• Knowledge of regulatory frameworks or professional standards.
• Understanding of administrative law or regulatory procedures.
• Experience preparing papers for committees or panels.