Senior Claims Adjuster – SPT

Overview

The Special Projects Team (SPT) manages all claims deemed ‘legacy’. Legacy is any discontinued business which has been approved for transfer to SPT. All newly discontinued classes of business are considered for transfer to SPT on an annual basis with consideration given to broker/client expectations, claims location, process, expertise, and capacity. A small number of exceptions exist where the claims will continue to be managed within the respective division.

The purpose of the SPT team is (i) to provide strategy and day to day management of MINT’s legacy business under a simplified process and structure, (ii) to drive the closure of dormant claims, and (iii) to identify and actively seek commutation opportunities.

As of September 2025, SPT are managing circa 5000 direct and reinsurance claims covering multiple classes of business including;
Marine, Aviation, Motor, A&H, Property, Banks Liability, Italian Public Officials, etc. for claims emanating from 1992 YOA and post. Standard and complex losses are managed within SPT with no utilisation of a Volume Claims function.

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Who we are:

Business Unit overview:

The Claims department aim to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. Our vision is to be the most customer focused, nimble and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting team in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.

Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

• Assist with the management of claims emanating from the SPT portfolio with a particular focus on casualty lines with a lean towards professional indemnity and financial lines claims
• Manage and report on key watchlist claims including attendance at market meetings and liaison with the market and counsel where required
• Ensure accurate claims management including reserving philosophy and diary management to pro-actively monitor and drive claims performance
• Identify, monitor, and report on key complex losses to senior management and actuarial department. Including identifying any additional losses to be monitored via the watch-list
• Assist with the management of all SPT claims as and where required.
• Drive, facilitate and deliver a customer focused approach to claims which is measurable through: speed of service and open, honest and personable communications with all brokers and (re) insureds
• Provide high quality commentary on the weekly movements, monthly and quarterly reports to your management reporting line, highlighting significant new notifications, claim trends or developments
• Represent Markel at broker and client meetings promoting the Markel Style and MINT Claims Philosophy
• Carry out any required claim audits and have oversight of the outcome, actions arising and ensuring these are followed up appropriately, actioned and documented.

• Have a working knowledge of the claims environment and be an experienced claims practitioner with relevant London Market experience
• Be customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery
• Experience handling direct and reinsurance claims as well as having strong negotiation skills
• Professional and comfortable in representing the company at market and client meetings
• Be a team player and be adaptable to multiple classes of business
• Embrace, demonstrate and drive the MINT claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
• Have strong written and spoken communication skills in the English language

• A great starting salary plus annual bonus & strong benefits…