Account Manager - Terrorism - Lockton

An opportunity has arisen for an experienced Terrorism technician to join our successful and growing team within Crisis Management. Lockton is the world’s largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development.

The Account Manager provides day-to-day account servicing and technical support to placing brokers and team associates within the Crisis Management team, and plays a key part in ensuring smooth policy administration, timely invoicing, and exceptional client service.

• Deliver technical and administrative support to brokers and account managers, including preparing slips, endorsements, and related documentation.
• Maintain accurate and up-to-date records within internal systems for reporting and workflow purposes.
• Liaise with the TSG and IBA teams to track invoicing, support premium collection, and ensure timely payments to insurers.
• Review policy documentation for accuracy and issue to clients as required.
• Support the management of specific accounts under the guidance of senior Account Managers.
• Attend client meetings where appropriate to support account servicing and relationship building.
• Collaborate closely with the broking team, wordings team, and other internal stakeholders.
• Issue evidence of cover and other client communications in a timely and professional manner.
• Monitor premium payment warranties (PPWs) and request extensions when necessary.
• Deliver high-quality client service in line with agreed service levels and key performance indicators (KPIs).

• Previous experience in a technical insurance role, ideally within Terrorism, International Property or Crisis Management - preferably gained within an insurance brokerage.
• Strong attention to detail and ability to work both independently and collaboratively within a team.
• Effective communication skills.
• Sound technical understanding of insurance documentation, including slips, wordings, and contracts.