Client Service Advocate

Lawes are proud to be partnering with a Leading global broker in their search for a dedicated and experienced Claims Technician. This role is central to providing exceptional client service and technical processing support within a fast-paced, collaborative environment.

• Engage in multi-disciplined technical processing including premium, pro rata and excess of loss claims
• Liaise with clients and carriers on a technical level to ensure outstanding service delivery
• Build and maintain strong relationships with internal and external clients
• Support brokers through risk sign-down and maintenance of account statistics
• Manage and negotiate excess of loss claims including complex matters and reinsurer audit
• Represent the business in client and reinsurer meetings when required

• Process a variety of risks including proportional and excess of loss premiums and claims
• Operate efficiently using Salesforce and Open TWINS
• Communicate professionally with clients, insurers and internal teams
• Manage workload effectively while prioritising and meeting deadlines
• Resolve complex issues with sound judgement and actionable solutions
• Apply working knowledge of management systems and quality assurance processes
• Use Microsoft Word, Excel, Outlook and PowerPoint or equivalent applications

• Previous experience in a reinsurance Client Services role
• Competence in handling a wide range of risk types including proportional and excess of loss
• Experience working with large corporate clients
• Familiarity with IMR, CLASS, ECF and LORS systems
• Confident user of Microsoft Office or similar platforms

If you have the relevant experience or know someone that does please contact me now on or email us at

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Major Loss Technical Claims Manager (...