Delegated Authority Claims Technician

Overview

Job title:
Delegated Authority Claims Technician

Location:
London

As a Delegated Authority Claims Technician, you will play a crucial role in providing exceptional service to Agents and Coverholders in managing Delegated Authority claims bordereaux. You will be responsible for various tasks such as preparing and updating bordereaux files, financial records, claims statistics, and maintaining relationships with clients, TPA’s, and insurers.

• Preparation and familiarization with bordereaux collection and other files for effective presentation to Underwriters.
• Creation and update of financial records on relevant system(s).
• Production of claims statistics and liaising with other teams for earned to incurred statistics.
• Completion of requisitions and collaboration with accounts department.
• Handling of claims payments under direct supervision of a senior colleague / manager.
• Establishment and maintenance of relationships with Clients, TPA’s, Insurers, and colleagues.
• Adherence to company systems and procedures at all times.
• Ensuring the electronic filing system is up to date.
• Assisting the team with ad hoc duties or covering for colleagues as required.
• Meeting and adhering to agreed service levels and SLA’s.

• Be familiar and compliant with all company policies and procedures.
• Adhere to the regulatory requirements set forth by the Financial Conduct Authority, notably including the Consumer Duty.

• Previous experience of working in a Delegated Authority Claims role.
• Good knowledge of MS Word, Excel, Access, and Outlook.
• Basic knowledge of London Market information technology systems.
• Willingness to continue the development of insurance knowledge through formal and informal learning.

• Ability to complete tasks with the highest standard of accuracy.
• Effective verbal and written communication skills.
• Prioritization and time management skills.
• Ability to work supportively and jointly with colleagues.
• Ability to work under pressure and to deadlines.
• Ability to work unsupervised.

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