Change Management Consultant

Responsibilities

• Must be able to deliver business change within large, multi-pillar ERP transformation programmes
• Should work effectively across multiple work streams
• Should be able to plan and align change activity to programme milestones, releases, and deployment waves
• Should have the experience of conducting structured Change Impact Assessments (CIA) across processes, roles, skills, and ways of working
• Must be able to translate CIA outputs into actionable change interventions, including Training Needs Analysis (TNA) and targeted engagement actions
• Should be able to maintain integrated change plans aligned to programme delivery
• Must be able to plan and execute effective knowledge transfer, establish structured knowledge management approaches, and ensure a effective knowledge handover to Managed Services
• Must be able to carry out effective stakeholder analysis, identifying impact, readiness, and key risks
• Deliver targeted stakeholder engagement strategies
• Establish and manage change networks (e.g. change champions, super users) to drive adoption and two-way engagement
• Needs to be able to define and track change and adoption metrics to evidence readiness and sustained adoption
• Link change outcomes to measurable benefits, including efficiency, productivity, and improved ways of working
• Assess business processes to identify efficiencies and support benefits realisation, a pragmatic, delivery-focused approach and the ability to operate effectively in complex, ambiguous environments
• Strong ownership and accountability for outcomes, not just delivery of change activity
• Experience producing high-quality change artefacts, including impact assessments, change plans, and adoption reporting