IT Engineer, IT Support, Systems Administrator

hVIVO has a vacancy for an experienced IT Engineer to join the team here. The role is full time and permanent based in Canary Wharf and is on site 3 days per week. As an IT Engineer, you will be a vital part of our collaborative IT team, acting as a technical anchor for our group-wide operations. You won't just be dealing with user issues;

you'll be collaborating with the rest of the team to deliver a reliable and outstanding service. We operate in a fast-paced, dynamic environment where uptime is just the baseline. Your mission is to evolve and enhance our IT landscape, driving efficiencies that empower every department to succeed.

• Managing User Accounts, Devices and Applications
  • Supporting Windows builds, imaging, and configuration
  • Installing, configuring, and troubleshooting business applications
  • Managing mobile devices (often via MDM platforms like Intune)
  • Creating, modifying, and disabling accounts in systems like Active Directory, Azure AD, and SaaS platforms
  • Handling permission changes, group memberships, and MFA issues
  • Ensuring access requests follow security and compliance processes
• Compliance & Governance (GxP)
  • Validation Management:
    Maintain the validated state of critical systems in accordance with GxP standards. You will ensure that system life cycles—from deployment to retirement adhere to rigorous quality and compliance frameworks.
  • Change Control:
    Manage system updates and configuration changes through a structured Change Control process, ensuring that risk is mitigated and documentation is audit-ready
• Systems Administration & Reliability
  • Troubleshooting infrastructure issues (network, server, application, hardware) and work with the infrastructure team/3rd parties to resolve them
  • Performing deeper diagnostics using tools like event logs, monitoring systems, and remote access
  • Ensuring incidents are resolved within SLA and properly documented
• Supporting Projects & Improvements
  • Assisting with rollouts (software deployments, hardware refreshes, migrations)
  • Testing new technologies before wider deployment
  • Providing feedback to improve processes and user experience
• Service Excellence & Operations
  • Advanced Troubleshooting:
    Assist with the administration of the IT Helpdesk, acting as an escalation point for complex technical issues that require deeper system knowledge
  • Operational Flexibility:
    Participate in a flexible support model to ensure business continuity. This includes standard office hours and occasional, pre-planned out-of-hours support as required by project milestones or critical maintenance
  • Trend Analysis:
    Don’t just fix issues—monitor them. Use support data to identify recurring technical themes and implement permanent structural improvements

• Enablement:
  You will provide the robust, scalable platform that allows our development and product teams to deliver world-class applications on a rock-solid foundation
• Partnership:
  You’ll act as a key technical liaison with external partners and suppliers, ensuring our network, servers, and applications are expertly documented and seamlessly supported
• Balance:
  Our model blends proactive project delivery with high-level technical support. You’ll use data from our ticketing systems not just to "fix things," but to perform trend analysis and prevent future issues before they arise
• Evolution:
  Technology doesn’t stand still, and neither do we. You’ll have the curiosity to explore emerging tech and the drive to integrate it into our stack. We back this up with a commitment to your professional development and ongoing training

• Windows 10/11, Windows Server 2019/2022
• Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams)
• Modern Identity Management (SSO, MFA, Conditional Access)
• Endpoint Management using Intune / Autopilot
• Microsoft Azure (Compute, Storage, Networking, App Services)
• System lifecycle management best practices
• Change control and audit-ready documentation
• ITIL aligned service management
• Advanced troubleshooting across cloud, network, and application layers

• Life sciences industry experience
• Experience in a GxP environment / GxP and validation frameworks
• Azure Active Directory / Entra
• Power Shell & Infrastructure Automation Tools
• Modern data visualisation platforms (Power BI, Tableau)
• Automated testing technologies and frameworks
• Trend analysis & problem management using ITSM metrics