Product Analyst

We're looking for a Senior Product Analyst to join our Payments Tribe - someone structured, independent and craft-focused, who cares deeply about making impact. The Role This is a foundational Product Analyst role within Payments. While the tribe is established, it has not previously had dedicated Product Analytics support. You will be the embedded analytics partner for Payments - shaping how insight is generated, how metrics are defined, and how decisions are made.

You'll sit alongside Product and Engineering day-to-day, while reporting into a central Product Analytics team. That means you get the best of both worlds: deep domain ownership in Payments, plus a strong analytics cohort committed to building one of the best product analytics functions in fintech. This role will suit someone who enjoys building clarity in complex spaces, creating structure where ambiguity exists, and becoming the trusted expert in a domain.

• Develop a deep understanding of Payments end-to-end, from transaction flows to failure points and operational edge cases
• Define and embed clear, trusted metrics, identifying and resolving gaps in tracking and reporting
• Structure ambiguous performance questions into clear analytical approaches and actionable insight
• Analyse complex transactional data to surface risks, opportunities and drivers of change
• Partner with Product Managers to shape roadmaps, design and evaluate experiments, and model the commercial impact of product changes
• Quantify trade-offs between customer experience, cost efficiency and operational risk
• Deliver high-quality dashboards, diagnostics and deep-dives that directly inform decision-making
• Own analytical projects end-to-end and proactively identify where analytics can create additional value
• Act as the go-to expert for Payments data within the tribe Ability to bring both rigour and curiosity, enjoying the challenge of turning complex data into clear, decision-driving insight
• Strong SQL skills, with experience working on large, complex datasets
• Experience using BI tools such as Tableau, Looker or Power BI;
  Python is a bonus
• Experience working in a data-led, fast-paced environment (e.g. fintech, banking, consulting or a high-growth start-up)
• A strong quantitative background combined with excellent attention to detail and sound judgement
• Comfortable operating autonomously and prioritising effectively in ambiguous environments
• Able to translate complex analysis into clear, decision-driving insight
• Strong stakeholder management skills, with the ability to influence constructively and respectfully
• Clear and concise communicator, focused on implications and action
• Organised and thoughtful in documentation and reproducibility
• Motivated to continuously improve and deepen domain expertise
• Nice to have:
  Experience working with payments, transactional or ledger-style data