Delivery Manager

We are recruiting for a Delivery Manager on a permanent basis. You will be an outcome focused individual, with a passion for both delivering user-centred digital services in the public sector; and supporting other Delivery Managers in their career progression through avenues like our established Community of Practice. You will be open to share your feedback and have a desire to learn and improve as part of your own development.

You will have experience in leading agile teams and will be passionate about driving positive change in the environment you are working in. You will be keen to learn or further advance your skills in leading agile multidisciplinary teams in a public sector environment and gaining a working knowledge of public sector standards and principles, such as the Service Standard.

You will divide your time between:
1. Working as a 'hands on' Delivery Manager for client projects, 2. Participating in and contributing to our Delivery Manager Community of Practice, and supporting the recruitment of new Delivery Managers.
3. Supporting relevant colleagues with sales/pre-sales and bid processes, as well as developing and agreeing statements of work with clients

• Leading on the delivery of digital products and services from Discovery through to Live,
• Acting as a servant-leader for multidisciplinary agile teams, helping them to plan and deliver their work, remove blockers, and track progress,
• Coaching and supporting teams to work and collaborate effectively, ensuring that all team members have a voice
• Ensure our projects meet our own high expectations in terms of quality and impact, by ensuring they are grounded in agile, human-centred design and accessibility best practice, follow the GDS Service Manual and Service Standard, and support a well-defined and cogent strategy and set of user needs,
• Managing and communicating project risks, issues and dependencies,
• Encouraging and facilitating continuous learning and improvement of our projects.

  Communication skills. You are a clear and confident communicator who can engage with stakeholders at different levels. You can support the team in managing expectations and help facilitate discussions around risks and delivery challenges. You create a respectful team environment and are known as a good, approachable listener who creates a safe and inclusive team culture.

• Life-cycle perspective. You understand how to support teams through the key phases of the product life cycle and can apply suitable tools and techniques at each stage. You're able to spot risks and dependencies and work with others to manage them. You contribute to developing sustainable support models and are building experience in coaching others or supporting assessments of other teams.
• Maintaining delivery momentum. You are proactive in identifying delivery risks and blockers and work collaboratively with others to resolve them. You can escape and coordinate across teams when ownership is unclear. You look for pragmatic solutions to unblock delivery and maintain momentum, learning from more complex situations as your experience grows.
• Planning. You support ongoing planning activities within your team and help align them with wider delivery goals. You can identify key dependencies and coordinate with other teams or services to manage them. You are developing your skills in longer-term planning and contribute to cross-team planning discussions.
• Team Dynamics. You are aware of how team dynamics affect delivery and actively contribute to creating a positive team environment. You recognise and raise early signs of conflict and are developing your mediation and conflict resolution skills. You seek feedback and support from more experienced colleagues when navigating challenging team situations.
• Agile Delivery. You have solid experience working in agile teams and understand how to apply agile principles in practice. You promote agile thinking and contribute to the team's continuous improvement. You are keen to deepen your understanding of agile delivery and learn from more experienced practitioners.

We know not everyone will have all of the skills we are looking for. We are happy…