Courier Optimisation Manager

Ready for a challenge?

Then Just Eat  might be the place for you.

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

Are you ready to lead the way in courier excellence? As our Courier Optimisation Manager for the United Kingdom and Ireland, you will own the end-to-end courier enablement agenda. You will care for our delivery network by ensuring supply, quality, and readiness are optimized  partnering with our Delivery and Optimisation teams, you will deliver high-impact results that reduce operational risk and empower our couriers to succeed in a fast-paced environment.

• Own end-to-end courier supply readiness across the United Kingdom and Ireland to ensure network stability.
• Drive accountability for onboarding, activation, and Service Level Agreements (SLAs) including quality metrics.
• Lead courier readiness for product changes, ensuring safe and seamless implementation, and partner with the Courier Marketing team to drive clear communication and adoption where needed.
• Partner with Network Optimisation teams to embed courier supply considerations into optimisation initiatives and cost-function / algorithm experiments.
• Collaborate with Courier Quality teams to ensure compliance and standards are met across all processes.
• Translate operational insights into actionable inputs for Product, Tech, and Optimisation teams.
• Proactively identify and mitigate supply risks ahead of peak periods or major product launches.

• Experience in operations, supply, or logistics within a fast-paced, tech-enabled environment.
• Strong understanding of onboarding and quality management within a marketplace model.
• Proven ability to lead cross-functional change across Operations, Product, and central teams.
• Exceptional organisational skills with the ability to prioritise multiple high-impact initiatives.
• Data-literate mindset with the ability to use insights to drive informed business decisions.
• Confident communication skills to translate complex changes into simple guidance for stakeholders.
• Proactive and detail-oriented approach with a strong focus on execution quality.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.

By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat  We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

#LI-MH2