Technical Lead, IT​/Tech, Technical Support

Role Summary

The Technical Lead is responsible for the daily operational delivery of advisory and technical services across one or more category areas for key clients. Acting as the first point of contact for Advisors and client QA Managers, the Technical Lead provides clear, accurate, and risk‑based technical and regulatory guidance to support consistent, compliant, and efficient service delivery.

The role ensures that product information, specifications, artwork, and technical advice are safe, legal, accurate, and delivered on time to the required quality standards. As the technical face of Ashbury, the Technical Lead supports discussions on ways of working, resolves day‑to‑day issues, and contributes to the commercial success of the account. The role requires strong technical expertise, excellent communication skills, and the ability to manage workload effectively and identify opportunities for continuous improvement.

• Accuracy and quality of technical and regulatory advice
• Timely delivery of work to agreed standards and expectations
• Positive feedback from clients and internal teams
• Reduction in errors, NCRs, and rework
• Effective resolution and escalation of technical and service issues
• Contribution to process improvements and consistent ways of working

• Act as the primary point of contact for client technical and regulatory queries
• Build strong, professional relationships with client QA Managers and other stakeholders
• Facilitate clear communication between Ashbury, clients, and suppliers
• Support discussions on ways of working, process improvements, and service enhancements
• Manage and resolve minor service‑level issues, escalating complex matters appropriately
• Provide updates to the Team Manager on risks, issues, and project status

• Demonstrate strong commercial awareness, including understanding workload impact and income generation
• Identify opportunities to improve efficiency, profitability, and service quality
• Support Team Managers and Account Director with queries relating to quoting, turnaround times, and resource availability
• Provide input into small project quotations and support delivery within agreed commercial parameters

• Ensure all work is completed on time, to the required quality standards, and in line with client expectations
• Apply in‑depth regulatory and technical knowledge to assess product information, specifications, and artwork
• Make risk‑based decisions aligned with legal requirements, client policies, and industry standards
• Troubleshoot operational issues to keep workflows on track and within agreed processes
• Identify and communicate potential risks, delays, or resource constraints to the Team Manager
• Maintain accurate and timely records in Ashbury systems
• Support the creation and maintenance of technical support documentation and ways of working

• Contribute accurate and timely information for governance reporting and client updates
• Communicate risks, issues, and technical impacts clearly to internal and external stakeholders
• Ensure visibility of workload and operational risks by maintaining accurate records and updates
• Support planning discussions by providing technical insight and workload considerations

• Degree in food science, regulatory affairs, or related field, or equivalent relevant experience
• Strong technical and regulatory knowledge, including food law, HACCP principles, allergen management, and product information requirements
• Practical experience using specification or artwork systems
• Minimum 5 years’ experience in a technical, regulatory, or related role
• Fluent in written and spoken English (and additional required market language where applicable)
• Demonstrable experience managing workload, prioritising effectively, and making risk‑based decisions
• Excellent written and verbal communication skills
• Strong IT skills, including Microsoft Office
• Ability to work collaboratively across teams to ensure consistent service delivery

• Knowledge of multiple product categories (e.g., chilled, frozen, dairy)
• Experience with GFSI/BRC or other audit standards
• HACCP Level 4 or equivalent
• Experience contributing to strategic or continuous improvement initiatives

• Proactive, solutions‑focused, and commercially aware
• Calm under pressure and able to work to tight deadlines
• Positive, collaborative, and open to new ideas
• High attention to detail and accuracy

• Home-based role*
• 25 days annual leave plus public holidays as standard*
• Additional annual leave with length of service
• Option to buy additional annual leave
• Charity days and time off to support your favourite charity
• Payroll Charity giving scheme
• Cycle to Work scheme and much more!