2nd Line Support Engineer - Chessington - On-site

I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must.

• Exceptional communication skills with a customer first mentality
• Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits
• Work within defined SLAs and ensure excellent customer satisfaction
• Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments
• Configure and deploy laptops, desktops, mobile devices, and other hardware
• Carry out onboarding and offboarding tasks, including device setup and account administration
• Perform administration in Microsoft 365, Entra  (Azure AD), Active Directory, and Intune
• Communicate clearly and professionally with clients, managing expectations effectively
• Assist with IT projects such as migrations, system upgrades, and security improvements

• Previous experience in an MSP or fast-paced IT support environment (preferred)
• Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure
• Familiarity with RMM and PSA tools
• Networking knowledge (DNS, DHCP, VPN, VLANs, Wi‑Fi)
• Knowledge of backup systems
• Knowledge of firewall and switch configurations

• 5 days on-site in Chessington (Free parking available)