AI Engagement Manager

Collaborate with global brands and agencies to revolutionize creative workflows with AI-powered content services. Our approach emphasizes AI-first experimentation and extensive expertise in first-party and third-party AI models to develop new applications, platforms, and scalable patterns that optimize the GenAI-powered Content Supply Chain. We act as a continuous product innovation engine by incorporating customer solutions into the product roadmap for accelerated product-led growth.

As an AI Engagement Manager, you excel at guiding customer interactions, detailing business scenarios, aligning them with Adobe solutions, and accelerating value delivery.

• Lead large-scale creative and marketing operations transformations by harnessing Adobe's Generative AI solutions to drive organizational evolution.
• Develop strong partnerships with essential customer partners through showcasing profound knowledge in innovative AI solutions and digital tactics tailored to the customer's business and goals.
• Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
• Build trust, confidence, and advocacy for the project/program team.
• Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework.

• Formulate inclusive GenAI and digital transformation strategies utilizing Adobe's generative AI technologies/first-party models and third‑party models to address intricate business obstacles for enterprise customers.
• Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.
• Lead workshops and sessions to help customers identify impactful opportunities for implementing generative AI.
• Build scalable frameworks that integrate generative AI capabilities into customers' existing technology ecosystems and workflows.
• Develop proof‑of‑concept implementations showcasing the transformative potential of both first‑party and third‑party AI offerings.

• Partner with C‑suite executives to articulate vision, establish success metrics, and secure ongoing dedication for transformation initiatives.
• Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization.
• Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.

• 4–10+ years of background in business consulting, digital strategy, agile pod‑based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.
• Customer‑Centricity:
  Always prioritizing the customer and their needs and expectations first in everything you do. You are exceptional at crafting a culture of customer‑centricity among your team and your extended ecosystem.
• Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries.
• Have a product & human‑centric approach – be the intersection among business, strategy, compose, and technology.
• Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and Gen Studio for Performance Marketing for the creation of content.
• Knowledge of Adobe Experience Cloud solutions preferred.
• Prior experience as Director of Creative Studio, Operations or Agency is a plus.
• Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).
• Ability to be adaptable and flexible as a product offering and GTM evolves.
• Outstanding communication skills with the ability to translate technical concepts into business outcomes for executive audiences.
• Strong analytical thinking with experience in quantifying business impact of technology investments.
• Proven skill in…