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Service Analyst-SC Cleared
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-02-28
Listing for:
Qualient Technology Solutions UK Limited
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, IT Consultant
Job Description & How to Apply Below
Overview
Job Description:
Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.
Responsibilities- Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.
- Assist with day-to-day service operations, providing cover across all the Service Management practices including but not limited to incident, problem, service improvements, service design, etc.
- Monitor service KPIs, ensuring services meet performance, quality, and compliance standards and communicate in service reviews.
- Escalate complex issues appropriately while maintaining ownership including participation in Major Incident.
- Familiarity with ITIL or other service management frameworks. ITIL v3 required and ITIL v4 preferred.
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