3rd Line IT Support Engineer

Overview

3rd Line IT Support Engineer - Up to 60K - Hybrid (3 days in office) - Farrindgon, London

An exciting new opportunity has become available for a 3rd Line IT Support Engineer within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon. Hybrid working is available with 3 days in office.

We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

• Provide 3rd line IT support within a Microsoft-focused MSP environment.
• Liaise with 3rd party suppliers, ensuring faults are logged, managed and SLAs met.
• Support and troubleshoot across on-premises, cloud services and multi-site connectivity.
• Collaborate with the team to foster innovation and creativity in a relaxed yet professional environment.
• Communicate effectively and work as part of a team.

• Windows Server 2008/2012/2016
• Microsoft Office 365 (Email, SharePoint, One Drive, Compliance)
• Azure Active Directory
• Microsoft Intune and Auto Pilot
• Microsoft SharePoint Online
• Exchange
  2007/2010/2013/2016 Server
• Active Directory, DNS, DHCP and Group Policies
• Multi-Site VPN and connectivity solutions
• Networking & Wi-Fi Infrastructure experience
• Server Virtualisation experience
• Security, 2FA & Firewalling
• Backup/DR troubleshooting & management
• Dell & HP hardware troubleshooting
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Experience working within a Managed Service Desk provider

We are not expecting the 3rd Line IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

You will be self motivated 3rd Line IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 3rd Line IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team.

Apply now for immediate consideration for this 3rd Line IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.