Delivery Manager and Service Designer Job Central London area,City Of Westminster England UK,IT/Tech

Location: City Of Westminster

Are you looking for an exciting opportunity to lead the service, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively? If so we would love to hear from you!

About the Team

We are the Government Project Delivery Function Team
, a small group of multidisciplinary specialists dedicated to driving excellence in project delivery across government. Our work shapes strategy, sets standards, and champions best practice to ensure projects deliver real value for the public. We design and maintain award-winning resources, including and The Teal Book, supporting thousands of professionals nationwide. Joining us means being part of a collaborative, forward-thinking team that values innovation, continuous improvement, and impact.

If you want to influence how government delivers its most critical projects, this is the place to do it.

About the Job

In this role, you will:

Delivery Management:

Lead the delivery of the service, ensuring it meets user needs and strategic objectives.

Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services.

Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery.

Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements.

Service Design and Ownership:

Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users

Ensure the platform supports end-to-end service delivery, aligning with government standards and policies.

Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods

Content and Platform Operations:

Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles.

Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services.

Ensure robust governance and operational processes are in place for content management and platform usage.

Negotiate, influence, set and manage budgets across financial and contractual years

Manage the operational security, reliability, data privacy and risk exposure of the service

About You

The successful candidate will:

Strong understanding of digital platforms, content management systems, and operational governance

Experience in service design, with a user-centred and strategic approach to designing and improving digital services - being able to lead and support others in the design of existing and new services and being able to communicate how user centred design helps to meet objectives

Demonstrable experience in commercial management, including procurement, supply chain management, contract management, and performance management

Strong understanding of agile delivery methodologies and experience managing multidisciplinary matrix teams, including members from suppliers

Excellent partner management skills, with the ability to influence and collaborate across organisational and team boundaries

Some of the Benefits our people love!

25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month
Flexible working patterns (part-time, job-share, condensed hours)
Generous parental and adoption leave packages
Access to a generous Defined Benefit pension scheme with employer contributions of 28.97%
Access to a cycle-to-work salary sacrifice scheme and season ticket advances
A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity

For more information about the role and how to apply, please follow the apply link.

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .


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