Service Desk Support Analyst

Job in City Of London, Central London, Greater London, England, UK

Listing for: J.M. Finn & Co. Ltd

Full Time position
Listed on 2026-02-15

Job specializations:

IT/Tech
HelpDesk/Support, Technical Support

Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR

Location: City Of London

Service Desk Support Analyst

Department: IT

Employment Type: Full Time

Location: London

Description

Provide 1st line internal support to JM Finn end users, with some 2nd line support when necessary.

Key Responsibilities Business

To ensure the Firm’s I.T. infrastructure functions smoothly both in London and the branch offices
To make recommendations for improvement where appropriate
To be the expert in own area of specialisation
To provide flexible staff cover when required

Technical

To be familiar with the operational characteristics of all the Firm’s systems
To provide 1st & 2nd (when necessary) line support logging via Service Desk application.
To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm

Interaction with users and supplier

To be positive and pro-active when dealing with queries and problems with staff
To treat all suppliers fairly and professionally

Skills, Knowledge and Expertise

Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
ITIL Certified
Experience of working in a Service Desk environment
Basic understanding of a computer network
Windows 10/11 experience/exposure
Office 365 support skills
Azure Active Directory support skills
Able to work under pressure
Analytical and numerate
Used to problem solving under pressure
Used to working ‘until the job gets done’
Well organised
Customer facing

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