Technical Support Engineer​/1st​/2nd Line Support Engineer

Overview

A fantastic opportunity has arisen for an experienced Technical Support Engineer / 1st/2nd Line Support Engineer to join a large, complex organisation on a permanent basis.

The successful candidate will have a strong technical understanding of networking, infrastructure and application. Responsible for providing infrastructure and technical support.

• Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA).
• Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes.
• Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner.
• A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting.

• Experience working with Condeco would be highly beneficial.
• Working knowledge of Microsoft 365 and Exchange.
• Advanced knowledge of ADSL and WiFi technologies.
• Well-organised, proactive, and able to work independently or as part of a team.

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business.