Client Solutions Technical Lead

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for a Client Solutions Technical Lead
to join our Commercial team!

Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top‑notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

The Client Solutions Technical Lead will be responsible for all merchant and partner technical integrations to the InPost services in the UK.

Working within the Client Solutions team, this role will support with merchant/partner onboarding by ensuring successful integrations and a high‑quality checkout experience.

This role requires a strong understanding of our products and APIs, leading discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs.

The Client Solutions Technical Lead will also act as the ‘voice of the customer’ and assist the Product and Technical teams with the design and development of new products and services related to the merchant.

Success in this role is to support the (net) new number of merchants we are targeting over the next 18 – 24 months and the launch of new product solutions to deliver this.

• Support successful end‑to‑end onboarding of merchants and partners from the point of being introduced by the Commercial lead (Sales/Customer Success), through to the technical solution‑design phase and execution, testing, launch and hypercare periods (post‑go live)
• Ensure all integrations are delivered to a high‑quality standard and appropriately tested for all launches
• Work with merchants to ensure InPost products are implemented in the most efficient way to best synchronise alongside their own tech stacks. Advise and recommend appropriate courses of action
• Lead discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs
• Work with product and tech teams on the design and development of new services for our merchants, acting as the ‘voice of the customer’ to ensure their needs are considered and in line with industry practices
• Responsible for communicating and managing transition for the role out of new products and updates to our APIs to our existing customers
• Act as ‘checkout expert’ with a clear understanding of what drives CR% at checkout for an out‑of‑home delivery service, various platform capabilities and the ability to mock‑up a desired UX
• Serve as product authority both within the Client Solutions team, Commercial team and our customers, with a deep understanding of our existing integrations and APIs
• Establish strong working relationships with other teams across the business including Product, Tech & Logistics
• Build and maintain lasting relationships with our third‑party partner platform providers e.g., Meta Pack, ReBOUND, Zig Zag, Scurri, Linnworks, Mintsoft etc
• Recommend improvements to the user experience across products, working collaboratively with internal teams and collating feedback from retail clients

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• A background in retail e‑commerce and or logistics is strongly preferred
• Strong IT/technical understanding- must have solid…