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Lead Service Designer — Strategic Digital Journeys
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-01-24
Listing for:
Sky
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media / Production
Job Description & How to Apply Below
A leading media and entertainment brand is seeking a Lead Service Designer to drive strategic service design and enhance customer journeys. You'll lead a team to improve multi-channel experiences, collaborate with cross-functional teams, and develop scalable solutions. The role requires expert skills in journey mapping and service blueprinting, as well as a strong focus on user research and accessibility standards.
Flexible hybrid working model available with perks including a generous pension and private healthcare.
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