Senior Head of Technical Program Management - Tech Foundations

The role of Senior Head of Delivery for Technical Foundations will lead a cross functional programme team to transform M&S Infrastructure and Information Security into a future‑ready set up that will power sustainable growth, uplift colleague productivity and bring M&S magic to customer experiences.

M&S is investing heavily in moving the technical capabilities across networks, cloud, IT Service Management, desktop tech (AD, , EUC), software engineering practices and security over a multiyear period.

The aim is to create a significant step change in our capabilities that will power the growth ambitions of the most powerful force in Retail.

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

The Senior Head of Delivery is the glue of engineering, product and business strategies – owning programmes and delivery cadence of work of significant visibility and complexity with broad cross‑organisational and/or deep architectural impact. You are accountable for end‑to‑end technical delivery and performance across domains within the organisation and external suppliers, utilising your expertise in handling constraints, improving quality or removing blockers.

More specifically, the Senior Head of Delivery is the embodiment of ‘own it, and get it done’ with key responsibilities as follows:

• Plan, own and deliver highly sophisticated and multi‑disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer‑first mind‑set in Technology
• Create roadmaps and objectives and key results alongside the Senior Head of Product & Senior Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology Strategy
• Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders
• Drive data‑driven decisions through metrics and regular reporting to provide visibility creating a culture of transparency
• Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify complex technology issues

• Extensive experience delivering large‑scale initiatives across multiple product functions and domains
• Excellent interpersonal skills, proactive can‑do demeanour and ability to communicate effectively with both technical and non‑technical individuals including director level
• Track record of providing Technical leadership across domains, product groups and Program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadership
• Strong working knowledge/experience of Agile/Scaled Agile practices including Scrum, Kanban and Dev Ops
• Highly…