Audio & Visual Technician

Company Description

Publicis Groupeis one of the largest advertising agency holding companies in the world, as well as a global leader in the fields of marketing, communications, and digital transformation. Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilise the Power of One operating model to integrate and develop competencies that will create increasing business value for existing and future clients.

We are present in more than 100 countries and employ in excess of 90,000 professionals. In the UK, Publicis Groupe includes world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Publicis Sapient, Zenith, Starcom, Publicis Health, and Epsilon amongst others.

Publicis Re:

Sources
is the backbone of Publicis Groupe. We are Publicis Groupe's Shared Services Platform. Formed in 1998, Publicis Re:

Sources was created to streamline centralised functions of Publicis Groupe agencies. We have now grown to 5,000+ professionals operating 40 shared service centres (SSCs) and servicing a network of prestigious agencies across the globe supporting 63 markets. We provide technology solutions and business services including finance, accounting, information technology, global security, legal, payroll and benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.#LI-KM2

Publicis Re:

Sources UK are seeking an experienced Audio & Visual Technician
to provide a professional, on-site AV support service across multiple conference rooms and event spaces within the Publicis Groupe London offices.

The successful candidate will be responsible for delivering high-quality audio and visual support services to meet day-to-day business needs, including internal and external client pitches, live events, and online broadcasts.

This role requires the ability to remain calm, focused, and effective in high-pressure environments, while ensuring all AV technology operates seamlessly.

You will be part of a small, collaborative team, but must also be confident working independently. A strong interest in modern, blue-chip AV technologies and a proactive approach to researching and implementing new solutions is essential.

• Provide a dedicated, professional AV support service to stakeholders and clients at all levels of the business.
• Troubleshoot technical issues under pressure while maintaining a calm, customer-focused approach.
• Install, setup, configure, and operate AV and VC equipment, systems, and software, including:
  • Display screens
  • Vision switchers
  • Video conferencing systems – Cisco & Poly/HP
  • Live event streaming
  • Audio, PA, and wireless systems
  • Digital signage
• Scheduling and coordinating daily technical checks of conference rooms to ensure that all equipment is fully functional.
• Perform additional technical checks ahead of client meetings and pitches, ensuring compatibility with in-house video conferencing systems.
• Maintain and carry out minor repairs on AV equipment.
• Escalate critical equipment issues to third-party vendors and manage incidents in line with agreed SLAs.
• Support advanced AV activities, including:
  • Video conferencing configuration
  • Audio and video recording/capture
  • Video editing and digital encoding
• Manage AV booking requests through onsite booking systems and meeting room calendars.
• Respond to meeting room and event bookings, ensuring all required equipment is available and operational.
• Schedule and support online meetings, acting as a Live Support Assistant when required.
• Provide basic filmography support, including setup of cameras, audio, and lighting.
• Digitally encode video content to the correct specifications for various social media platforms.

• Strong knowledge and genuine passion for Audio & Visual technology, including:
  • Display screens
  • Video conferencing and live event streaming
  • Vision switchers
  • Audio mixers and PA systems
  • Control systems – Crestron, Q-Sys & Kramer
• Extensive experience using Windows PC and macOS.
• Proficiency with the following software and platforms:
  • Microsoft Office…