Ecommerce Coordinator

Location: Kensington and Chelsea

E-Commerce Coordinator

Role Overview

The E-Commerce Coordinator supports the day-to-day operation, merchandising, and performance of a direct-to-consumer online channel. Working cross-functionally, this role ensures site accuracy, smooth product launches, and a high-quality customer experience in a fast-paced environment.

Key Responsibilities

* Manage product uploads including imagery, pricing, descriptions, and metadata

* Execute site merchandising updates across collections, categories, and key stories

* Maintain seasonal calendars and coordinate assets for launches and campaigns

* Support weekly drops, seasonal launches, promotions, and global sales activity

* Conduct daily site QA, identifying and escalating bugs, content errors, or UX issues

* Monitor inventory levels, delivery timelines, and stock discrepancies

* Coordinate product samples for shoots, content, and marketing needs

* Produce and update weekly performance dashboards (sales, traffic, conversion, AOV)

* Support ad hoc reporting on category performance, inventory, and customer behaviour

* Assist with monthly and quarterly performance recaps

* Deliver high-quality customer service via email and phone

* Resolve order issues including returns, exchanges, delays, and payment queries

* Partner with logistics teams to support fulfilment and returns processes

* Track returns and flag quality or service issues

* Support email and SMS campaign execution, including scheduling and QA

* Assist with paid media and marketing asset coordination

* Maintain campaign calendars across site, email, and digital marketing channels

* Support SEO best practices across product pages and site content

* Coordinate creative assets for site and marketing updates

* Support retail activations, pop-ups, and events as required

* Assist with event logistics, materials, and post-event reporting

Requirements

* Previous experience in e-commerce, digital operations, merchandising, or retail

* Strong organisational skills with excellent attention to detail

* Confident using Excel or Google Sheets; experience with e-commerce platforms is a plus

* Strong communication skills and a customer-first mindset