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Servicenow Implementation Specialist
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-01-15
Listing for:
Tenth Revolution Group
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst, IT Support, IT Consultant
Job Description & How to Apply Below
Location: City Of London
Service Now Platform Implementation Solution Specialist
Location:
UK
A technical Service Now specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating Service Now solutions across Customer, Technology, and Employee Experience workflows.
Key Responsibilities- Design and develop Service Now workflow solutions across:
Customer
Experience:
CSM, Field Service Management, Customer Service Portal - Technology
Experience:
ITSM, ITOM, ITAM - Employee
Experience:
HRSD, Onboarding & Transitions, Workplace Service Delivery - Build modern user experiences using Next Experience UI, UI Builder, and Service Portal
- Configure role-based dashboards and customised workflows aligned to client requirements
- Integrate Service Now with external platforms using REST/SOAP APIs and Integration Hub
- Support data migration and ensure data consistency across Service Now modules and external systems
- Hands‑on Service Now implementation experience across CX, TX, and EX workflows
- Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycle touchpoints
- Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, and Integration Hub
- Experience delivering end‑to‑end integrations and workflow automation
- Strong problem‑solving skills with the ability to translate technical solutions into business outcomes
Eligibility for Baseline Personnel Security Standard (BPSS) clearance is required. No nationality restrictions; additional checks may apply for recent overseas residency
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