ITSM Process Consultant

Overview

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Role: ITSM Process Consultant

Location:

London, England
Job type:
Permanent
Client: NIIT

• Experience in implementing ITSM Processes as per ITIL 2011 best practices.
• Capable of handling end to end ITSM implementation.
• Provide guidance and support to delivery teams in implementing and improving service management processes.
• Define process KPIs and metrics to monitor and manage process performance.
• Capable of conducting process maturity assessments/ gap analysis as per ITIL / ISO 20000 best practices and prepare management reports.
• Able to align IT service management processes as per customer needs and industry leading practices.
• Participate in internal audits.
• Aware of various service management tools like BMC Remedy, Service Now, HP Service Manager etc.
• Must be ITIL certified at intermediate level (minimum SO, ST and SD); ITIL Expert preferred.
• ISO 20000 Implementer / Practitioner certified.
• Should have 10+ years of experience in IT Service Management.
• Must be an effective communicator and excellent presentation skills.

All your information will be kept confidential according to EEO guidelines.