IT Problem & Escalation Manager
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-01-12
Listing for:
Berkeley Square IT
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager, IT Support, Network Administrator
Job Description & How to Apply Below
Role
IT Problem and Esculation Manager - Hybrid working
My client is seeking an experienced and technically hands onIT Problem and Esculation Manager
This is a fantastic opportunity to make a real impact by ensuring smooth IT operations, improving user experiences, and driving technological innovation.
The Role:
- Tackling Root Causes: Resolve and control the root causes of incidents within Technology & Operations, ensuring they don't happen again.
- Leading Escalations: Act as the go-to escalation manager for problems affecting multiple service teams. Strong problem-solving and analytical skills, with the ability to make decisions under tight SLAs.
- Monitoring: Monitor system performance and capacity, taking corrective actions as needed.
- Expert Coordination: Provide expert advice and coordinate on network and systems solve complex business issues and maintain service continuity during disruptions.
- Daily Systems Management: Oversee the day-to-day management, support, and administration of the infrastructure, ensuring services meet SLAs. To solve complex business issues and maintain service continuity during disruptions.
- System Optimisation: Develop & Implement System processes to enhance infrastructure performance
- Team management
:
Coordinate additional technical support for issues that cannot be resolved within the team, including liaising with third-party suppliers. Plan and recommend enhancements to improve staff capacity and support processes.
Candidates MUST have the following skills / experience:
- IT Systems Management
:
Experience acting as a single point of contact for a broad range of technologies across Infrastructure, Networking, and Cloud. Ensure the uptime of cloud-based systems, Servers, and web apps through proactive monitoring and maintenance. - Infrastructure Management :
Experience in Overseeing the management of internal and hosted software platforms, Virtualised environment Azure, Entra , M365, and other cloud-based products. Patching and vulnerability management. Experience with High Availability and Disaster Recovery solutions. - Complex Issue Resolution :
Experience in Analysing, interpreting, solving, and explaining to non-technical users.
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