Senior Specialist Solutions Architect, Amazon Connect

Transform customer experience through state‑of‑the‑art cloud communication solutions and help enterprises revolutionize how they connect with their customers.

We’re seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect, bridging complex technical challenges with strategic customer solutions.

• Architect innovative, AWS‑optimized communication architectures for enterprise customers
• Provide expert guidance to GTM teams and unblock critical customer business challenges
• Represent customer perspectives, curating feature requests and technical feedback
• Create enablement materials and thought leadership content across technical forums
• Support and guide an internal network of technical subject matter experts

Your day blends deep technical problem‑solving with strategic customer engagement. You’ll collaborate with cross‑functional, dive into complex architectural designs, and translate technical capabilities into business value. Expect to move seamlessly between technical deep dives with engineering teams and high‑level strategic discussions with executive leadership.

Our Amazon Connect Specialist Team consists of domain experts passionate about transforming customer experience technologies. We’re a collaborative group dedicated to pushing the boundaries of what’s possible in cloud‑based communication solutions, thriving on innovation, customer‑centricity, and complex technological challenges.

• Experience in software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics
• Design, implementation, or consulting experience in applications and infrastructures
• IT development or implementation/consulting experience in the software or internet industries
• Experience in the customer service/contact center industry or working with end‑user or developer communities
• Advanced infrastructure and networking architecture experience
• Deep understanding of enterprise communication technologies
• Ability to communicate complex ideas to technical and non‑technical audiences

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.