TechOps Architect

Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do:

build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

We are very excited to be building a small and efficient Tech Ops team  are looking for an ambitious, knowledgeable and experienced Tech Ops Architect with a passion for tackling challenges, driving innovation and someone who, quite frankly, can help us with our big growing pains.

You will be a key partner in defining what Tech Ops is  will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.

What is Tech Ops?

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in Tech Ops, and every day will be a new and exciting one, working on varying challenges across the company.

We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!

About the role

As a Tech Ops Architect, you will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within Tech Ops, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone s means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support.

Where our Tech Ops Generalists may be a jack of all trades, master of none, as an Architect, you’ll be a master of all. You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of those areas too. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc

Roles that you might currently be in: 3rd line support, Dev Ops Engineer, Systems architect, Systems designer, Systems engineer, Network Architect, Workplace technology, Solutions specialist, Solutions designer, Solutions architect, Solutions architect, Enterprise Architect.

What you ll do...

• Define what good looks like for a small and lean Tech Ops team.
• Tackle some of the toughest technical issues as we scale to tens of thousands of people.
• Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally.
• Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small.
• Mentor the wider Tech Ops team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people).
• Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible…