ServiceNow Developer

Overview

Direct IT Recruiter – Outsourcing - EMEA.

We are seeking an experienced and highly motivated Senior Service Now Developer to join our team, with expertise across the Service Now platform and ITSM modules. The ideal candidate will be responsible for designing, configuring, developing, and implementing Service Now solutions, while ensuring alignment with business objectives and IT best practices.

• Deliver solutions across key Service Now modules, including:
• HRSD (Human Resources Service Delivery)
• Security Incident Response (SIR) and Vulnerability Management
• Service Portal and Virtual Agent configuration
• CMDB setup and maintenance
• Configure and maintain:
• Workflows and Item Designer
• Transform Maps, Data Loads, and MID Servers
• Integration points (SOAP/REST APIs)
• Service Portal and user interface
• Manage deployments via Update Sets, conduct unit testing, and support UAT and Post-Production Testing
• Deliver technical documentation, including:
• Flowcharts, layouts, diagrams, charts
• Code comments and clear code for solution clarity and maintainability
• Participate in full Software Development Life Cycle (SDLC) and Agile methodologies
• Troubleshoot and resolve issues in a timely manner in accordance with SLAs
• Conduct impact analysis, determine test coverage, and implement change effectively
• Work closely with stakeholders to gather requirements, provide support, and ensure successful solution delivery
• Support continuous improvement of processes, methodologies, and platform best practices

• Proven experience with:
• Service Now development, configuration, and architecture
• Service Now CMDB
• Integrations and MID Server setup
• Virtual Agent, Employee Centre, HRSD, and Security Modules

• Update Set deployment, unit testing, and technical documentation
• Solid understanding of:
• Relational databases and SQL
• Experience working with the Washington release (preferred)
• Must be a Certified Service Now Administrator
• Must hold Service Now Implementation Certification
• Knowledge or experience with ITOM (IT Operations Management) is a plus
• Personal Attributes:
• Strong analytical and problem-solving skills
• Effective communicator and collaborator with both technical and non-technical stakeholders
• Proactive and self-motivated with a continuous improvement mindset
• Ability to assess and mitigate customer impacts in solution design and delivery

If you re passionate about delivering high-quality Service Now solutions and thrive in a fast-paced, collaborative environment, we would love to hear from you.

GSC Manchester TET is acting as an Employment Business in relation to this vacancy.

• Mid-Senior level

• Contract

• Information Technology
• Industries:
  Technology, Information and Internet

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