IT Support Engineer – Regulatory Reporting Systems Financial Institutions

IT Support Engineer – Regulatory Reporting Systems for Financial Institutions

A Japanese IT consulting firm is seeking a bilingual infrastructure and application support engineer to manage the operation and maintenance of regulatory reporting systems for financial institutions. This role focuses on ensuring stable system operation through continuous monitoring, rapid incident response (including on-call support), root cause analysis, and documentation.

The ideal candidate will have experience in maintaining mission-critical systems and strong skills in SQL-based data analysis, particularly with Microsoft SQL Server.

This position supports the stable operation of regulatory reporting systems used by financial institutions. You will be responsible for system monitoring, incident response, root cause analysis, and providing comprehensive incident reports. The role requires attention to detail and a strong sense of ownership, as you will be supporting systems critical to compliance with financial regulations.

• Monitor system operation and logs on a daily/monthly basis
• Respond to system incidents and provide both temporary and permanent solutions
• Extract and analyse data using SQL (Microsoft SQL Server)
• Analyse incidents using logs and DB traces to identify root causes
• Prepare detailed incident reports, including root cause and preventative actions
• Communicate with clients and internal stakeholders in both English and Japanese

• Experience in IT system operations and support for financial institutions
• Strong SQL skills, particularly with Microsoft SQL Server
• Experience in log management, incident analysis, and report writing
• Ability to work flexible hours including on-call and shift support
• Bilingual:
  Fluent in both Japanese and English (Business level or higher)

• Experience with financial regulations and reporting (e.g., MiFID II, EMIR, SFTR, BoE, JFSA)
• Strong knowledge of Windows OS and SQL Server operations
• Calm and flexible approach to handling urgent or high-pressure situations

Visa sponsorship may be considered for candidates with relevant experience. We are an equal opportunities employer and welcome applications from all qualified candidates.