IT Service Desk Analyst III

IT Service Desk Analyst - Bilingual in French and English

Location: London Canary Wharf

At World Kinect
, our IT Service Desk Analysts are the frontline heroes of our global tech support team—empowering employees across continents with seamless IT experiences. From troubleshooting laptops to setting up executive video conferences, you’ll be the go-to expert making work happen.

What You’ll Be Doing

• Support end‑user devices (Windows, Mac, iOS, tablets, phones) across global regions.
• Engage users via calls, chats, and ticketing platforms—keeping communication clear and solutions fast.
• Deliver white‑glove support to our executive team and their assistants.
• Provide hands‑on support for office tech: conference rooms, printers, screens, phones, and more.
• Ensure smooth onboarding with ready‑to‑go equipment, software, and access.
• Triage and elevate complex issues beyond Level 1 support.
• Create and maintain self‑service guides and knowledge articles.
• Collaborate with Tier II support and share insights to improve service delivery.

What You Bring to the Table

• Bilingual in French and English—you make tech support feel effortless in both languages.
• 4+ years of IT support experience (degree in IT or equivalent experience).
• Strong documentation and communication skills.
• Proficiency in Windows 10, Mac OS, iOS, Active Directory, Azure (Entra ), Office 365.
• Familiarity with Zoom, BOX, and ticketing systems.
• Bonus: scripting/automation skills to streamline support in large environments.
• Flexibility to work shifts, including weekends and holidays when needed.

Why World Kinect?

At World Kinect, we’re more than just a global energy and logistics company—we’re a team of innovators, connectors, and problem‑solvers. Join us and be part of a mission‑driven organization that values your expertise, supports your growth, and celebrates your impact.

Ready to power up your career? Apply now and bring your tech talent to a team that’s making a global difference—one device at a time.

#WKC

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World Fuel Services Europe, Ltd.