IT Service Technician; LON

Position: IT Service Technician (LON)
Location: City Of London

IT Service Technician (LON) – Delta Air Lines

How You'll Help Us Keep Climbing (Overview &

Key Responsibilities )

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

Essential Responsibilities

• Implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
• Physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.) as specified in the Service Request.
• Upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
• Verification of the asset in accordance with Delta policy prior to the move.
• Update asset management systems.
• Troubleshoot and resolve all hardware and software problems supported by Field Operations.
• Communicate with the Field Planning and Project Management organization; research, provide input into work orders, and assistance with site surveys.
• Perform preventive maintenance on operational devices.
• Coordinate external vendor services.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Provide on-site support, as needed.
• Provide technical support, as needed, to the enterprise.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems.
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
• Coordinate activities with internal/external technology owners/service providers.
• May perform other duties as assigned.

What You Need To Succeed (Minimum Qualifications)

• Valid documentation to live and work in the UK;
  Delta does not sponsor.
• Basic network/server and application knowledge (MS Office 365, Outlook, etc.).
• Troubleshooting skills (hardware/software) and Windows 11 workstation and peripheral knowledge; A+ Certification is ideal.
• Ability to move large equipment that weighs at least 30 pounds/15 kg on a regular basis.
• Ability to provide on-site support, as needed.
• Valid driver’s license.
• Previous airline experience is ideal.
• Ability to work within a team environment.
• May require overnight travel.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Teamwork – ability to collaborate and support assignments, mentor, and share knowledge.
• Communication skills – clear verbal and written communication at all levels.
• Integrity and trust – maintain confidentiality and honesty.
• Technical expertise – continuous learning, staying updated on industry practices.
• Dedication – commitment to accomplish goals and tasks.
• Flexibility – adaptability to changing tasks and circumstances.
• Patience – listening and considering before acting.
• Problem solving – rigorous logic and creative solutions.
• Task management – quality work on time, proactive status monitoring, and escalation of issues.

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