Deskside Technician

Job Description

We are seeking a skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates efficiently and meets our clients’ needs. Your proactive attitude and technical expertise will help us maintain our reputation for outstanding service.

• Travel to client sites across the UK on-demand, providing on-site support as required.
• Diagnose and resolve hardware issues related to PCs, laptops, printers, and other IT devices.
• Provide technical support in Microsoft Windows environments, ensuring optimal performance of client systems.
• Utilize remote administrative tools in the Microsoft Windows environments to troubleshoot and resolve client issues efficiently.
• Conduct basic troubleshooting of LAN, wireless, and VPN technologies to provide effective solutions.
• Manage user accounts and access rights utilizing Active Directory and Exchange.
• Set up and maintain printers and multi-functional devices connected to client networks.
• Collaborate with team members and clients to identify and implement improvements in service delivery.
• Stay updated on modern technologies and best practices to enhance the quality of IT support provided.
• Maintain a positive, helpful attitude while managing workloads and stress effectively.

• Minimum of 3 years of experience in an IT Support Role.
• Mastery of Windows 10 and 11, and MS Office 365.
• Proven skills in diagnosing hardware problems for PCs, laptops, and printers.
• Knowledge of remote administrative tools in the Windows environments.
• Understanding of LAN, wireless, and VPN technologies for basic troubleshooting.
• Familiarity with Active Directory and Exchange.
• Experience with printers and multi-functional devices in a networked environment.
• A full driver’s license and access to a personal vehicle for travel.
• Strong communication skills and a service‑oriented mindset.
• Flexible and agile personality, with a willingness to learn and adapt to new technologies.

• Competitive salary
• AFB (Absence Free Bonus)
• Opportunities to gain experience and develop training programs
• Exposure to an international environment as part of a multicultural team spread across Europe
• Permanent Health Cover
• Company Car Allowance

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. If you need further information, just send us a message at  and we’ll be happy to assist!

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions together with our clients that accelerate results and improve the experience of people and organizations. Our mindset is AI‑First, investing in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, a GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name, Stefanini. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you have been targeted, contact us immediately at  for verification.

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.