Consultant, CRM System, IT​/Tech

Job Family

Product / Domain Consulting

No. of Positions

1

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term.

We have committed to achieving net zero by 2040.

The Product Specialist is responsible for CRM/D365 CE OOTB configuration, focusing on configuring and customizing CRM systems to meet the needs of the organization. The primary objective is to ensure that the CRM system functions efficiently and effectively to support business operations.

• Configure and customize CRM/D365 CE OOTB as per business requirements
• Collaborate with stakeholders to gather CRM system requirements
• Implement and maintain CRM system functionality, including workflows and automation
• Provide user training and support on CRM system usage
• Troubleshoot and resolve CRM system issues
  
  Ensure data integrity and security within the CRM system
• Stay updated on CRM/D365 CE OOTB best practices and new features
• Collaborate with IT teams for CRM system integrations

• Proficiency in configuring CRM/D365 CE OOTB
• Strong understanding of CRM system architecture and data models
• Experience in CRM system customization and automation
• Ability to gather and analyze business requirements for CRM systems
• Excellent communication and stakeholder management skills
• Knowledge of CRM best practices and industry trends

Certifications:

Microsoft Certified:
Dynamics 365 Customization and Configuration