Engineering Manager AI, Data and Publishing Platform

Engineering Manager - (AI, Data and Publishing Platform)

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Join to apply for the Engineering Manager - (AI, Data and Publishing Platform) role at Which?

This role offers a competitive package, hybrid working, 28 days holiday a year plus Bank Holidays and 11% pension from the second year!

Location:
London/Hybrid (Min 1 day a week in the London office, typically Thursday)

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.

Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.

As part of the Which? Software Engineering team, you'll be joining UK's consumer champion – a powerful force for good, here to make life simpler, fairer and safer for everyone.

We are seeking a passionate Engineering Manager who will co‑lead our Platform product area with Platform Leads (Product, Design, Principal Engineers), comprising three strategic squads: AI Platform, Data Platform, and Content Publishing Infrastructure.

This role is pivotal in building the core infrastructure that enables the entire organisation to deliver engaging, data‑driven, and reliably published experiences for our customers.

You will provide technical expertise and leadership for a high‑performing team dedicated to designing and delivering scalable systems that leverage cutting‑edge technologies, data insights, and resilient content delivery pipelines.

This role involves a strategic focus on the development of foundational platforms, including a robust Data Platform built on Snowflake, a cutting‑edge AI Platform using Large Language Models (LLMs), and building highly available foundational components to publish strategic Which? content.

You will be responsible for fostering a culture of continuous improvement, innovation, and collaboration with cross‑functional teams to align engineering outcomes with our mission.

You will be driving Engineering excellence for three of the key strategic platform areas for Which?, enabling the organization to leverage AI, data, and content distribution at scale to deliver on our consumer mission. The team consists of approximately 15 engineers (internal and external partners).

• AI Platform: A team dedicated to building and operationalizing GenAI products like Smart Search, MCP layer, etc., using AWS Bedrock, AWS Agentcore, Guardrails, Agents, RAG, and related technologies.
• Data Platform: A team focused on building a scalable data platform using Snowflake and Snowflake intelligence, with a focus on data engineering, governance, and empowering teams to create and consume self‑service data products.
• Content Publishing Infrastructure & Experience Squad: A team focussed on building foundational blocks to power content management, search indexing, and front‑end design systems for key Which? applications, ensuring content is delivered reliably, quickly, and optimally across all channels.

• Senior Thought Leadership:
  Co‑Build and execute a robust platform strategy with Platform Leads (Product, Design, Principal Engineers) for the AI, Data, and Content Publishing domains. Collaborate with Product, Design, and Engineering leaders to define and achieve OKRs and roadmaps.
• Team Leadership:
  Build and manage high‑performing teams. Oversee 3 cross‑functional squads to deliver foundational platforms that enable the wider business. Support & Mentor Tech Lead Managers (TLM’s) and Engineers to foster growth and support their development.
• Stakeholder Management:
  Align teams with overall strategy. Communicate with senior stakeholders, as well as internal customers (other engineering teams), to balance technical and business needs. Ensure seamless collaboration with Product, UX, and Info Sec, especially regarding governance and security across all three platforms.
• Delivery:
  Drive teams to meet commitments and communicate progress through…