UX Designer - Senior Associate Job Central London area,City Of London England UK,IT/Tech

Location: City Of London

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Job Description

JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions.

Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers. We're seeking a product designer with a deep understanding of experience design for digital products, particularly B2B, and a balanced grasp of strategy, user research, and visual design. Be part of our multi-disciplinary team and contribute to enhancing customer engagement and satisfaction.

As a Product Designer - Senior Associate within our business accelerator team, you will be at the heart of new product development, designing, building, and managing new consumer and business-facing products and solutions. You will work closely with a multi-disciplinary team of designers, user researchers, product managers, and engineers to create products and services that put the customer at the centre.

Job Responsibilities

Deliver engaging, thoughtful customer-focused design solutions to complex problems and shape the next generation of B2B customer-focused products and services.

Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers.

Use customer insights and data to inform and iterate design solutions.

Have a clear understanding of the business drivers behind product goals.

Deliver appropriate design artifacts spanning all project phases, from concept development and design to production and documentation in a timely manner and efficient execution (e.g., user journeys, sitemaps, wireframes, prototypes, user research, usability testing, specs, and guidelines).

Proactively contribute to design systems and other design toolkits, working closely with leads to ensure deliverables are consistent with the design system.

Manage the handover and support of your designs to engineering and product teams, providing accurate estimations and prioritization.

Participate in user research and usability studies, creating interactive prototypes to iterate and refine your designs.

Present design work and communicate effectively with team members and stakeholders.

Required Qualifications, Capabilities, And Skills

Solid hands-on experience as a Senior Product/UX Designer.
Strong portfolio demonstrating UX processes such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables.
Ability to synthesize complex, interdependent, and sometimes competing needs and data.
Effective communication of design solutions across roles and levels.
Awareness and practical understanding of current technologies and their applications to digital experiences.
Ability to develop and maintain effective working relationships with peers, managers, and stakeholders.
Proficiency with modern design systems, prototyping software (e.g., Figma), and designing at different levels of fidelity.
Thrives in a fast-paced, collaborative, cross-functional environment.
Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience.

Preferred Qualifications , Capabilities, And Skills

Experience with Atlassian tools (Jira & Confluence) is desirable.
Experience with B2B applications is preferred.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent clients worldwide. Our approach to serving clients emphasizes trust, long-term partnerships, and diversity. We are committed to equal opportunity and inclusive practices.

About The Team

Our Digital team creates innovative products and experiences that help customers manage their financial data securely and conveniently, adhering to principles of security, privacy, and customer control.

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