Sr Technical Solutions Operations Analyst

Sr Technical Solutions Operations Analyst

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Our Mission At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.

From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported.

This includes our FLEX Benefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career We are seeking an accomplished Senior Technical Solutions Operations Analyst to lead strategic data-driven initiatives within the EMEA Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive operational excellence, process automation, and business growth. The ideal candidate is a highly analytical, technically skilled, and strategic leader with a proven track record in data analytics, advanced reporting, and program management in a technology-driven environment.

Your Impact

• Lead end-to-end analytics program management, including the design, implementation, and optimization of data-driven processes and dashboards for the Technical Solutions organization.
• Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP Big Query, Google Looker Studio, Salesforce, Einstein Analytics, SQL, Python).
• Translate business needs into actionable data insights, proactively identifying trends, opportunities, and risks to inform executive decision-making.
• Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives.
• Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders.
• Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions.
• Establish and monitor key performance indicators (KPIs) to measure program effectiveness and support business objectives.
• Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives.
• Mentor and train team members on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement.

Qualifications

Your Experience

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
• Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment
• Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP Big Query, Google Looker Studio, Salesforce Analytics, ETL processes)
• Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
• Exceptional written and verbal communication skills, with…