Product Design Manager

About Zilch

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest‑free and with no late fees. Since launching in 2018, we have achieved double‑unicorn status and serve more than five million customers.

You will be leading the product design function at Zilch, driving design strategy, customer experience and the overall design of our products. Your role involves championing consistent design across squads, coaching a small design team, and acting as an individual contributor who delivers complex initiatives.

• Develop and communicate a clear design strategy that aligns with the overall product and business goals.
• Champion user‑centric design by deeply understanding user needs, pain points, and behaviours to create innovative, intuitive, and visually engaging solutions.
• Oversee design across squads, partnering closely with product managers and stakeholders to shape a cohesive product experience vision.
• Manage and support a team of three product designers through coaching, feedback, and professional development.
• Act as an individual contributor for one of the squads, solving problems our customers love that also work for the business.
• Share ownership of targets, monitor KPIs and proactively use data to drive the product experience forward.
• Ensure the product is intuitive, accessible, and delightful for customers.
• Regularly analyze data, feedback, and usage metrics to make informed design decisions and continuously optimize the product experience.
• Ensure the product experience delivers value in a viable way for our business.
• Speak to customers regularly to empathize with their biggest problems and validate solutions intended to solve those problems.

• 7+ years of design and leadership experience across at least two product‑led B2C companies, with zero‑to‑one product experience.
• 2+ years managing other designers.
• Passionate about developing and empowering designers.
• Skilled in Figma, design systems, and crafting exceptional customer experiences.
• Advocate for new ways of working and continuous improvement across design and product teams.
• Committed to delivering customer value early and often.
• Curious about product, technology, finance, and business building.
• Strong data‑analysis skills: interpreting analytics, customer feedback, and market trends.
• Expert at influencing leaders, aligning teams, and communicating clearly with stakeholders.
• Customer‑obsessed; always asking whether solutions truly solve real problems.
• Strong stakeholder management, securing buy‑in for design initiatives.
• Ruthlessly prioritizes to deliver high‑quality experiences quickly.

• Experience in B2C fintech, e‑commerce, or marketplace.
• Scale‑up experience.

• Pension scheme.
• Death in Service scheme.
• Income protection.
• Share options scheme for permanent employees.
• 5% back on in‑app purchases.
• £200 WFH setup allowance.

• Private medical insurance with GP consultations (video, telephone, or face‑to‑face).
• Prescribed medication, in‑patient, day‑patient and out‑patient care.
• Mental health support.
• Optical, dental and audiological cover.
• Physiotherapy.
• Advanced cancer cover.
• Menopause support.
• Employee Assistance Programme: 24/7 remote GP & physiotherapy, helpline, unlimited mental health sessions.
• Savings and discounts on everyday shopping.
• Personalised 1:1 well‑being consultations.
• Gym membership discounts.

• Enhanced maternity, paternity, adoption, and shared parental leave pay.

• Professional qualifications and memberships.
• Learning suite for e‑courses.
• Internal training programmes.
• FCA & regulatory training.

• Hybrid working.
• Casual dress code.
• Workplace socials.
• Healthy snacks.

Mid‑Senior Level

Full‑time

Design / Art / Creative / Information Technology