Technical Success Manager

Join to apply for the Technical Success Manager role at JFrog
.

Residency in the Greater London Area is required.

At JFrog
, we’re reinventing Dev Ops to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all‑around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission.

Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?

• Accelerate adoption of JFrog products and value realization.
• Explore new opportunities of expansion by understanding the scope of customer use cases.
• Enhance customer loyalty.
• Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
• Assist customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform.
• Provide service to the JFrog Sales team by focusing on customers’ strategy, and to make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
• Formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines.
• Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects timely and successfully.
• Monitor the customer’s health and their perception of the JFrog brand by becoming a Platform Health Expert.
• Be the first point of escalation.
• Develop full understanding of the JFrog Platform, including the value proposition and sales messaging, and out‑of‑the‑box reporting where needed.
• Plan and execute the success journey.
• Maintain continuous communication and a strong working relationship.

• Bachelor’s/Master’s Degree in technology or business/management.
• 7+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery.
• 3+ years of experience in the software industry, preferably in SaaS companies in the UK & I.
• Ability to effectively liaise with customers and regional teams/leadership.
• Ability to effectively present technical presentations.
• Flexibility in working hours to accommodate our global presence.
• Fluent English – Mandatory (read/write/speak).

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.

Job function:
Engineering and Information Technology.

Industries:
Software Development.

Salary: £–£.

Location:

London, England, United Kingdom.