Principal Product Manager: Commerce & Ticketing Platforms

Saragossa City Of London, England, United Kingdom

Longevity: 6 months rolling - high chance of going perm

Rate: £800 outside of IR35

Hybrid set up - 3 days required in office

Location:
City of London

A global consumer experiences company is seeking a Principal Product Manager to lead the evolution of its core Commerce and Ticketing platforms—a mission‑critical capability at the heart of revenue growth and guest experience. This role supports high‑volume digital transactions across a diverse portfolio.

You will define and deliver the future state of a complex commerce ecosystem spanning ticketing, lodging, bundles, inventory management, pricing, promotions, and personalized offers. Working across multiple lines of business, you will design seamless, high‑conversion digital journeys and help build the foundational platforms that power next‑generation guest experiences at scale.

• Own the long‑term product vision and roadmap for an enterprise‑wide ticketing and e‑commerce platform, aligned with business growth and customer experience objectives.
• Define and deliver a unified checkout and purchase experience across tickets, lodging, parking, add‑ons, and upsells to increase conversion and average order value.
• Partner closely with commercial leaders, marketing, operations, design, and engineering teams to deliver a scalable, future‑ready platform.
• Translate complex operational, customer, and business needs into clear product requirements, feature definitions, and user stories.
• Identify, pilot, and scale AI‑enabled capabilities that improve personalization, revenue optimization, and emerging distribution models (e.g., instant checkout, automated or agent‑driven commerce).
• Lead Agile product development efforts, prioritizing initiatives and aligning cross‑functional teams to deliver high‑quality releases on time.
• Use data, experimentation, and insights to inform decision‑making, optimize funnel performance, and measure impact at scale.
• Act as a change agent within a matrixed organization, driving alignment, clarity, and higher standards of digital execution.

• Mid‑Senior level

• Contract

• Consulting

• IT Services
• IT Consulting
• Financial Services

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