Design Senior Associate

• Business Unit Commercial & Investment Bank
• Posting Date 11/14/2025, 09:03 AM
• Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP
  , GB
• Job Schedule Full time

Job Description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Drive the advancement of user-centric design strategies for our cutting‑edge AI enablement products firmwide, with a focus on large‑scale product design strategy and ensuring consistent experience.

As a Experience Design Senior Associate in DXD Securities Services & CDAO Experience Design, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross‑functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user friendly, enhancing the overall customer experience.

The CDAO Platforms design team is responsible for defining and articulating the product design for Chief Data and Analytics Office (CDAO), and executing on strategic initiatives to deliver the target state roadmap. The team leads critical projects that enable Lines of Businesses and Corporate Functions with the tools and solutions to achieve AI‑ready data, and effectively and efficiently manage data risk.

Job responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end‑to‑end design initiatives within a specific domain.

Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions

Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer‑centric decision‑making

Preferred qualifications, capabilities, and skills

An understanding in data management, data science or AI/ML workflows is preferred.

An understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

An intellectually curious and innovative mindset. Comfort with ambiguity and change, an ability to learn technologies and patterns quickly and articulate complex concepts simply and succinctly.

An ability to quickly identify and scale design patterns and practices that accelerate delivery, increase value and scale impact

Comfort working with a geographically distributed team

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything…