Delivery Lead

We are a fast‑growing studio looking for a Senior Project Manager / Project Director to join our team. You will be comfortable taking ownership of the successful planning & delivery of projects, thrive working in a fast‑paced team and have experience working in an agency environment.

As a Senior Project Manager at Wong Doody, you will be responsible for the management of a complex, business‑critical project for one of our key strategic accounts. This project exists as part of a broader programme of work, and you’ll be working alongside other members of the Delivery team across Wong Doody and Infosys, our parent organisation.

You’ll be a key point of contact with the client, building and nurturing relationships with a globally distributed set of different stakeholders. Your role will be to support them as they navigate the complexities of business go‑live in digital channels. You’ll do this with skill, diplomacy and enthusiasm, bringing clarity to our internal Delivery team, and also to our client leadership team.

This role requires someone who has specific experience of working on multi‑site roll outs using Adobe Experience Manager (AEM). This is a key skill that we’re looking for, as we need a person who can guide the team regarding that platform and advise the client in their planning and execution.

The successful candidate will be able to demonstrate strong experience in delivering projects with a multi‑matrix approach to both technical and business go‑live.

• Lead the scoping, planning and reporting of a multi‑site rollout across multiple lines of business in several global markets
• Clearly articulate the critical path for achieving the project’s core objectives and proactively navigate both client teams and internal teams through that process by mitigating risks ahead
• Work with the relevant discipline leads and client stakeholders to bring everyone on the journey together with clarity and drive
• Ensure that the delivery of work is achieved with a highly collaborative approach
• Monitor risks and dependencies across the project, both at the client side and internally towards the agency
• Provide regular status reports for stakeholders, including detailed dashboard style reports for the client in relation to this specific project
• Deliver high scoring client satisfaction

• Track and report financial status of your projects.
• Monitor and proactively mitigate potential overruns, highlighting to the Group Delivery Director and Engagement Director when an overrun is likely to occur.
• Escalate and resolve financial issues as they happen.

• Work with Head of Staffing & Discipline Leads to plan resource requirements for your project and ensure these are accurately reflected in Forecast (resource management system).
• Work with client stakeholders to support them, validating they are adequately resourced and set up to achieve the aims and objectives of the project

• You have a can‑do mindset with the ability to prioritise and to work independently.
• Experienced in all stages of the delivery lifecycle from requirements gathering and discovery phases through to running teams and work streams of people who will implement the solution.
• A team player with a good sense of humour and commitment to high standards
• Excellent attention to detail and an ability to tell a powerful story through project data
• Expert at managing client expectations, acting as a proxy for our agency within our client’s business
• Confident engaging with client stakeholders at all levels from Product Management through to Heads Of Dept and CIO

• Deep, demonstratable experience of delivery multi‑site projects using Adobe AEM
• Experience of leading complex programmes across different timezones and locations
• Evidence of managing multi‑disciplined project teams onshore and offshore
• An aptitude for managing different client stakeholders who are all at various stages of their journey within a scaled transformation programme
• Understanding of aspects of business change required to implement the delivery
• Experience in delivering projects that use Agile & Waterfall…