Paralegal; Commercial Customer Facing

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are seeking a dynamic and detail-oriented candidate to join our expanding Onboarding team. This position is ideal for a candidate with experience and/or education within the legal field, looking to fuse this skillset with a commercial, strategic role. Customer-facing, this role sees you harnessing your legal expertise to level with our client’s eye-to-eye, understanding their needs, diagnosing areas for improvement, and collaborating with Luminance’s commercial operations and administrative functions to continue enhancing the Lumi-client experience.

The day-to-day of this role sees the successful candidate working on a broad range of legal tasks, engaging with clients, and liaising with Luminance’s Product and Customer Success teams.

This role sits within the Customer Onboarding department (i.e. working with Luminance’s customers on their deployment of the Luminance product, rather than in our in-house legal team).

• Assist in the development and maintenance of AI-driven knowledge bases to assist with streamlining negotiation processes and enhance information accessibility across the department.
• Collaborate with the customer to identify opportunities for workflow automation, improving efficiency and reducing manual tasks in contract management and other legal operations.
• Design standardized contract templates for various commercial agreements ensuring compliance and consistency across the customer’s organization.

• Experience in legal technology or innovation projects.
• Knowledge of contract lifecycle management systems.
• Familiarity with data privacy regulations and compliance.

• Minimum of 1+ years' experience as a paralegal in a commercial setting.
• Proven experience with a variety of commercial contracts (including MSAs, NDAs, DPAs etc).
• Familiarity with AI technologies and workflow automation tools is highly desirable.
• Strong self-starter attitude with the ability to exercise independent judgment and critical thinking.
• Excellent communication skills, attention to detail, and a strong work ethic.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

• Central London office location.
• Pension scheme with Aegon, Retire Ready.
• Health insurance with BUPA - all employees are eligible for enrolment for themselves and partners and dependents (if applicable) from Day 1 with Luminance.
• Life Insurance scheme subsidised by Luminance.
• Paid sabbatical opportunities.
• Enhanced maternity and paternity policies – to support working parents.
• Learning and development budget per employee to empower our team members to elevate their potential.