Customer Success Representative

Nutrient delivers the building blocks to accelerate digital transformation for modern businesses. Nutrient’s SDKs, cloud-based document processing, low-code solutions for M365, and workflow automation platform transform document ecosystems. The company powers thousands of organizations worldwide, including more than 15 percent of Global 500 brands, thousands of commercial businesses across 80 nations, and more than 130 public sector organizations in 24 countries.

We are growing and are continuing to build out our Customer Success team to help advise and guide a wide variety of customers, ensuring they launch Nutrient successfully, adopt it widely, and realize value from Nutrient and its portfolio of offerings as quickly as possible. Our Customer Success Representatives (CSRs) work closely with customers to understand and accelerate their business needs and challenges, and partner with them on how best to use our offerings to solve their real‑world problems.

As a CSR, you’re helping to create a better experience for millions of end‑users and the myriad of use cases we serve. Our CSRs are also responsible for securing the renewal of existing customers’ subscriptions, while helping identify ways for customers to expand into new use cases and/or helping them scale their usage.

As a Customer Success Representative , you’ll own the majority of the post‑sales lifecycle—from onboarding, discovering opportunities to expand in other areas of the business and guiding the customer up to their renewal—building lasting relationships and serving as a trusted technical advisor.

Onboarding & Adoption

• Lead structured onboarding programs: host kickoff calls, define milestones, and guide customers through their onboarding journey in alignment with their business and technical goals.
• Partner closely with developer and product teams to integrate our SDK, Low‑code, and Workflow products or APIs into real‑world use cases—ensuring fast time‑to‑value.
• Continuously stay on top of product releases, understand their impact, and share relevant updates with customers, including product demos during customer calls.
• Conduct proactive product check‑ins and workshops across a portfolio of approximately 100‑120 customers.
• Lead and facilitate business reviews with your most strategic and high potential customers.

Product Advocacy & Feedback Loop

• Act as the voice of the customer, synthesizing technical feedback into feature requests and roadmap input.
• Collaborate with Product & Engineering to translate customer challenges into strategic improvements.

Customer Health & Growth

• Collaborate with Sales to drive subscription renewals and uncover upsell and expansion opportunities through consultative engagement and ROI story‑telling.
• Partner regularly with Sales team members to grow the existing install base of customers by uncovering new use cases, project teams and stakeholders.
• You have a forward‑thinking mindset that understands how to assess and mitigate potential churn risk.

Cross‑functional Collaboration

• Partner with internal teams (Sales, Product, Engineering, Marketing) to influence customer‑friendly enhancements and build case studies.
• Support escalations in highly technical/dev‑centric environments and in collaboration with Tech Support.
• Together with Sales and Marketing, plan regional onsite visits with your most strategic customers to strengthen your rapport and expand on strategic growth conversations.

• 3–4 years in a technical customer‑facing role (e.g., Customer Success Engineer, Technical Customer Success, Solutions Architect) at a developer‑focused or developer tools company.
• Experience with developer‑centric tools: SDKs, libraries, APIs, document/workflow tech.
• Empathy and communication skills to simplify complex technical nuances for varied stakeholders.
• Ability and excitement to learn about unknown technologies and technical concepts.
• Autonomous, proactive, and entrepreneurial mindset—comfortable navigating change and ambiguity in a mostly remote, fast‑moving start‑up.
• Demonstrated success driving product adoption, preventing churn, and influencing product direction with customer insights.
• Strong…