HR Shared Services Team Leader

Overview

A global leader in talent solutions is seeking an HR Shared Services Team Lead to join their dynamic team in London. This role offers the opportunity to lead a team delivering efficient employee lifecycle administration while driving process improvements and fostering collaboration across the business.

• Oversee end-to-end HR processes, including onboarding, offboarding, benefits administration, and employee data management.
• Act as the escalation point for complex queries and ensure timely resolution.
• Lead, coach, and develop a high-performing HR Shared Services team.
• Drive operational efficiency through process standardisation and continuous improvement.
• Ensure compliance with legal, regulatory, and company policies while maintaining data integrity.
• Collaborate with HR Business Partners and other departments to deliver seamless support.

• 2-4 years of experience in HR operations or shared services, with team leadership experience.
• Familiarity with HR systems (e.g., MS D365, Workday, SAP) and shared services models.
• Strong organisational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills with the ability to engage effectively at all levels of the organisation.
• Analytical mindset with proficiency in data reporting and visualisation tools.
• A proactive approach to problem-solving and a focus on delivering exceptional service.

This is your chance to be part of a globally recognised organisation that values innovation, inclusivity, and collaboration. You'll have the opportunity to make a real impact by driving smarter working practices, championing change, and contributing to positive employee experiences.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates